At Two Fish Strategies Pty Ltd, we take our customers’ privacy and security seriously. We are committed to protecting your privacy and security and to complying with the Australian Privacy Principles in the Privacy Act 1988.
What information from you we collect and hold
Depending on the particular circumstances, we may collect and hold a range of different information about you.
The types of individually identifiable information we collect will depend on the purposes(s) for which we are collecting it. For example, we may ask for:
If we ever ask for significantly different information, we will inform you. If you do not provide certain requested Personal Information to us, we may not be able to provide you with access to and use of the Site, products and services, functions or activities applicable to you.
Non-identifiable information is data that have never been labelled with individual identifiers or from which identifiers have been permanently removed, and by means of which no specific individual can be identified. When you visit the Site, our servers may automatically record non-identifiable information that your browser sends. This data may include:
Non-identifiable information is collected for analysis and evaluation in order to help us improve our Site and the services and products we provide. This data will not be used in association with any other Personal Information.
How we collect your information
We may collect your information in a number of ways, including:
How we hold your Personal Information
We may store your Personal Information in hard copy or electronic format, in facilities that we own and operate by ourselves, or that are owned and operated by our services providers. We take the privacy and security of your Personal Information seriously and we use a number of procedures and processes to ensure, where possible, the security and integrity of your Personal Information.
We protect your Personal Information by:
To further secure your information, we also do not keep details of your credit card information, including the security code (or CCV number) that you need to input in order to complete an order using your credit card.
However, no data transmission over the Internet can be guaranteed as completely secure. Once any information is in our possession, we will take reasonable steps to protect that information from misuse, loss, unauthorized access, and modification or disclosure. While we strive to protect such information, we cannot guarantee 100% the security of any information (personal or other) you transmit to us. Therefore, we will not be liable for any breach of security or unintended loss or disclosure of information due to the Site being linked to the Internet.
How we use your information
We may use your information for a range of different purposes, including:
regulators or authorities.
We collect aggregated information about you which informs us about our users. The browser information we collect is used in an aggregated, anonymous manner in our internal analysis of traffic patterns within our Site. This information is used by us to administer and improve our products and services.
When we disclose your information
We engage a range of third parties to provide services and perform business support functions for us. Some of those third parties need access to Personal Information in order to provide the services or perform the functions we require. Therefore, we may disclose your information to these third parties to:
Where we share your Personal Information with third party service providers, they will be contractually bound to use the information only for the purposes of providing the services or performing the functions required by us and to store the information securely, for example, storing in non-human readable form to ensure the security of your information.
We may disclose personal information to overseas recipients who are located in places such as, [insert the country names where the customer data is stored and processed] and other countries or jurisdictions depending on the nature of the services those recipients provide to us (for example storing data via a cloud service, or where our customer relationship management system is hosted on servers located overseas, or where delivery address information for online orders or payment is managed via a third party located overseas).
We use “cookies” when you visit our Site. It is a technology that enables us to operate an efficient service and track the behaviour patterns of visitors to the Site.
There are four main types of cookies:
By using our Site, you agree to us placing these cookies on your device and accessing them when you visit the Site in the future. You can modify the settings on your device to prevent cookies use. Please note by disabling cookies, you user experience may be affected and you might not be able to take advantage of certain functions of our Site.
How to access or correct your Personal Information
Under the Privacy Act 1988, individuals have a right to complete access to their records. You may ask us in writing to provide you with details of the Personal Information we hold about you. We will endeavour to process your request as soon as practicable.
If you wish to amend information that is out of date or incorrect, or if you wish for your Personal Information to be removed from our database, please contact us at firstname.lastname@example.org.
How to make a complaint about a breach of privacy
you can contact us by email to email@example.com. You can find more information about privacy and the protection of your Personal Information on the website of the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.